Your buzzer works for some visitors and not others
A buzzer that works for some visitors and not others is almost never a broken panel. The visitors who fail are usually keying your unit number when the panel wants a different buzz code, scrolling to an old name in the directory, or buzzing at a second entrance. Find your actual buzz code, check the directory listing, and put both in every delivery note.
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Your partner gets in every time. Your friend from out of town stood in the lobby for ten minutes. The panel is the same. What differs is what each person typed.
Unit number versus buzz code
Many panels do not use unit numbers. Your apartment might be 1204 while the panel code is 045 or 7731. Visitors who know the code get through. Visitors who key 1204 reach somebody else, or nothing. What a buzzer code is.
Find your code on the directory screen beside your name, in your move-in papers, or by asking the building. Then send it, not your unit number, to anyone coming over.
The directory still shows an old name
Visitors who search the directory by name will not find you if it still lists the previous tenant, or only one roommate. They give up or buzz a neighbour. Ask the building to update the listing, which is usually a separate field from the phone number. When the panel still calls the old tenant.
They are at a different door
Larger buildings have more than one entrance, and a side or garage panel can carry its own list that was not updated with the main one. Couriers often use the door closest to where they parked. Ask the building whether every panel has your entry.
It is about who picks up
Sometimes the code is right and the call goes through, but it rings one phone and that person is out. A visitor who was expected by your roommate rings you. That feels like the buzzer failing, and it is the most common version of all. Why it only rings one phone.
The message that fixes most of it
- Confirm your buzz code Check the directory screen or ask the building for the code the panel uses.
- Check the name listed Make sure the directory shows a name a visitor would search for.
- Add it to delivery notes Put the buzz code in every delivery app and address line. What to write.
- Send it to guests Text the code, not the unit number, with the entrance to use.
Once the code is right, make sure the call lands with someone who is home. BuzzMeBro rings up to 4 phones in the apartment at once on one local number. Start free.
Questions people ask
Why can my friends buzz me but delivery drivers cannot?
Friends have learned your buzz code. Drivers usually key your unit number from the address, which on many panels is a different number. Add the buzz code to your delivery instructions.
Is the buzz number the same as the apartment number?
Often not. Many panels use a separate directory code. Check the directory screen or ask the building which code calls your unit.
How do I change the name on the lobby directory?
Ask the property manager or concierge. The name and the phone number are usually separate fields, so ask for both if either is out of date.
Will BuzzMeBro fix visitors keying the wrong code?
No. The code visitors key is set by your building. BuzzMeBro makes the right code ring everyone in the apartment, so a correct buzz is never missed.